Meeting the Challenges of Stellar Services

This is the situational workshop of the Achieving Stellar Service® Experiences system. It places special emphasis on the business and hidden dimensions of service. On their way to becoming expert customer guides, participants will learn to tap into each others’ strengths and team up to solve customer challenges.

Participants also learn how to recognize that each customer is different and deserves to be treated with these differences clearly in mind.

Modules covered include:-

  • Module 1: Guiding Customer Conversations® (8 hours)
  • Module 2: Serving a World of Customers® (4 hours)
  • Module 3: Teaming up for Seamless Service® (4 days)
Who should attend?
  • All employees
  • 2 full days
  • Offered as an in-house (customized) basis only
For a full course outline of this programme, please contact us on
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Tel: (254)  20 3860647 – 8


Blue Violets Plaza – 2nd Floor, Suite 207
Kamburu Drive off Kindaruma Road, Kilimani




Training Solutions Ltd has been in business since 1996. Operating as a subsidiary of KPMG East Africa for 14 years. On our 15th Year of business, we found our wings and established an independent, stand-alone brand in the East African market.

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