Customer Service Excellence

What is your organization’s face? How does it appear? At every stage of our interaction with our clients, they are evaluating us on our service delivery to them. Did you know that 90% of the opinions held about your company result from the experiences created by those who interface with your clients on a day-to-day basis? Each and every one of us serves customers, whether we realize it or not.

However, it takes days, months…even years…to bring in one new customer. But it takes only a few seconds to lose that customer. Yet the long term benefits of retaining a few loyal customers outweigh those of attracting hundreds of one-time buyers.

There is no real secret to keeping or getting your customers to come back. All you need to do is provide a service that exceeds the customer’s expectation, to outshine your competitors.

Customer Service Excellence will enable participants to gain an appreciation of the importance of making the customers feel special so that they become dependent on you for their products and/or services.

The programme will enable you to:

  • Define what customer service means in relation to all your customers
  • Recognize how your attitude affects customer service
  • Identify how outstanding customer service generates return business

Who should attend?

  • Customer Service Representatives
  • Sales representatives
  • Office Administrators
  • Finance staff
  • Any individual in a customer-facing position

Get in touch with us on for more information.

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Tel: (254)  20 3860647 – 8


Blue Violets Plaza – 2nd Floor, Suite 207
Kamburu Drive off Kindaruma Road, Kilimani




Training Solutions Ltd has been in business since 1996. Operating as a subsidiary of KPMG East Africa for 14 years. On our 15th Year of business, we found our wings and established an independent, stand-alone brand in the East African market.

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