In the face of relentlessly increasing business pressure, stellar service stands out as a way to build competitive difference, revenue, and loyalty. At one time, a great product or valuable service was the main building block to company success. Now, with increasing competition, greater price pressure and reduced switching barriers for customers, the service surrounding the core offering has moved front and center as a critical component of company strategy.
Offered in partnership with AchieveGlobal, SA, this workshop will help provide the skills for developing the service mindset and behaviours that create customer loyalty – even after repeated service failures.
This is the foundational workshop of the Achieving Stellar Service® Experiences system. It will prepare your employees to instinctively acknowledge and respond to customers’ human needs.
Modules covered include:–
Who should attend?
For a full course outline of this programme, please contact us on email@example.com
Tel: (254) 20 3860647 – 8
Blue Violets Plaza – 2nd Floor, Suite 207
Kamburu Drive off Kindaruma Road, Kilimani