Creating Stellar Customer Relations

In the face of relentlessly increasing business pressure, stellar service stands out as a way to build competitive difference, revenue, and loyalty. At one time, a great product or valuable service was the main building block to company success. Now, with increasing competition, greater price pressure and reduced switching barriers for customers, the service surrounding the core offering has moved front and center as a critical component of company strategy.

Offered in partnership with AchieveGlobal, SA, this workshop will help provide the skills for developing the service mindset and behaviours that create customer loyalty – even after repeated service failures.

This is the foundational workshop of the Achieving Stellar Service® Experiences system. It will prepare your employees to instinctively acknowledge and respond to customers’ human needs.

Modules covered include:

  1. Module 1: Reaching for Stellar Service® (4 hours)
  2. Module 2: Caring for Customers® (4 hours)
  3. Module 3: Healing Customer Relationships® (4 days)
  4. Module 4: Dazzling your Customers (4 days)

Who should attend?
All employees


  1. 2 full days
  2. Offered on an in-house (customized) basis only

For a full course outline of this programme, please contact us on


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Tel: (254)  20 3860647 – 8


Blue Violets Plaza – 2nd Floor, Suite 207
Kamburu Drive off Kindaruma Road, Kilimani




Training Solutions Ltd has been in business since 1996. Operating as a subsidiary of KPMG East Africa for 14 years. On our 15th Year of business, we found our wings and established an independent, stand-alone brand in the East African market.

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